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Simply Plug, Scan and Check - DENSO shows the future of the workshop service
17 May 2018 | Article
End-to-end vehicle health check tool integrates vehicle booking, owner interview, diagnostic scanning and a visual inspection.
In today’s competitive market, it may be surprising that price isn’t always king when it comes to which garages drivers choose to service their vehicle. A recent poll found that a whopping 37% of motorists would pay more to use a garage they trusted. But what does trust look like, and, more importantly, how can it be earned? According to DENSO, offering customers the opportunity to be at the centre of their vehicle’s service could be the key.
DENSO’s e-Videns tool guides vehicle owners and mechanics through a comprehensive vehicle health check (VHC), including a Driver Interview, System Scan, Visual Inspection (Walk Around) and, for the first time, a complete engine health check. Here DENSO offers a glimpse into the future of vehicle services:
Step 1 – The Questionnaire
Your driver arrives, and immediately has some thoughts on the areas of their vehicle which may need addressing. The e-Videns VHC begins with an optional driver interview, allowing a mechanic or receptionist to ask a series of friendly questions loaded onto a tablet to gather information about potential problems. Importantly, this is the first step in putting the customer at the centre of their VHC.
Step 2 – The Vehicle Scan
The next step is the full vehicle scan. To begin, the mechanic plugs the e-Videns tool into the vehicle’s OBD port, checking all vehicle systems for error codes. Technicians can follow the scan remotely as all information is communicated to tablets via Bluetooth.
Step 3 – The Walk-around
At the same time as the vehicle is being scanned, mechanics can guide customers through a visual inspection of their vehicle to detect any damages, leakages or wear and tear of vehicle parts. During the walk-around drivers are taken through a detailed checklist to add further transparency to their vehicle’s status.
Step 4 – The Engine Check
The e-Videns engine health check is the first of its kind to be available to workshops and drivers. Using unique reference data, the tool monitors and compares live data from the running engine to identify and pre-empt errors, presenting workshops with instant upselling opportunities. The information is wired directly to a tablet, but uploaded to DENSO’s cloud storage for easy access. The intuitive scan is currently available for 85% of petrol and diesel cars manufactured between 2005 and 2014.
Step 5 – The Report
Once all checks have been completed a simple, digestible report is generated for the vehicle owner, also accessible through the cloud should they wish to download it. Providing vehicle owners with a clear breakdown of work which needs doing is the final step in gaining a customer’s confidence before they approve work.
Workshop efficiency is at the core of e-Videns. The tool saves time and speeds up the vehicle servicing process with clear and comprehensive steps, but the benefits don’t stop there. Owing to its cloud-based nature, and the fact the tool requires little or no additional skillset to be used, large and busy workshops can deploy junior mechanics to carry out some of the modules, providing valuable data to skilled mechanics while helping to spread the workload evenly.
The fact that workshop reputation, over price tag, can often prove the deciding factor for drivers highlights the importance of mechanics building confidence and transparency with customers. DENSO’s innovative e-Videns tool is a step in the right direction for independent workshops seeking to offer optimal customer transparency while continuing to offer services which maximise the longevity vehicles. Both factors are key for reinforcing the confidence of vehicle owners.
For more information about DENSO’s e-Videns vehicle health check tool visit: http://www.densoevidens.co.uk.
 AA-Populus poll of 17,000 motorists